If you don't see an answer to your question, please contact us for a quick answer.

HOW DO I ORDER

Start with building your order on our site online at northernarrowwoodworks.com - select your item from the collections and utilize the drop down menu's to select your table options. It is then best to follow up with a rep via the chat, FB page, or text call 608-490-3153 to confirm selections, price, options, etc. This removes any confusions or concern by ordering a $2000 table online without chatting with a human!

Order over the phone by calling or texting:  (608) 490-3153

I NEED HELP DECIDING

We've got you covered! We are here to help you pick the right style, size, and customization options for you, your family, your space, and your budget. Give us a call at (608)490-3153, text us, or email us. We're passionate about connecting families around the table, so don't hesitate to reach out. 

WHAT SHOULD I KNOW ABOUT NORTHERN ARROW WOODWORKS BEFORE ORDERING?

Northern Arrow Woodworks is a garage started, locally owned furniture company that loves connecting families around the table. Northern Arrow Woodworks custom tables and furniture are hand-built by Kent in the garage so you get a one on one experience. 

What Payment Options Do I Have?

We have an assortment of payment options for you to choose from.

1. Pay In Full Here On The Website.
2. Pay A 50% Deposit + 50% Upon Completion Of Your Furniture (Not upon delivery, but upon notification of the completion of the furniture.) This will have to happen over the phone.
3. Credit Or Debit Card
4. Venmo

How do I use the 0% Financing to purchase my furniture?

Answer: Once you get to the payment method at checkout, be sure to click on "Slice it. Pay over time with Klarna." You will be rerouted to their page to fill out some information to see if you qualify. If it all works out, Klarna will go ahead and pay our company in full, and then you will be responsible for making minimum payments to them each month and paying off your furniture in full. 

I have a really specific question about color, design, or size, how can I get in touch with you?

Answer: Call or text us at (608)490-3153 or message us on our Facebook.

 DO YOU HAVE A WARRANTY?

Yes, We provide one full year warranty with each table set purchase. 


HOW LONG DOES IT TAKE TO RECEIVE MY FURNITURE AFTER I PLACE MY ORDER?

Our waiting list can range from 8 -12 weeks sometimes it takes a little longer and sometimes a little less. This of course does change a little bit depending on how many orders we already have in line as well as how many pieces you order. All lead times given are PURELY ESTIMATES, sometimes we can get your furniture to you faster, sometimes it takes longer... Our primary goal is to make sure you have a high quality product that you're going to love for years to come.   

Question: What if I get my table and don't like the colors?

Answer: Every piece we make is made to order. That means you choose the size, style and color. Keep in mind that every piece of wood is different! Every board will stain slightly differently, please understand this before ordering with us.It is not something we have control over.

*** ALL SALES ARE FINAL THIS INCLUDES DEPOSITS ******

POLICIES ON WARRANTY, DELIVERY, PRODUCT VARIATION, & COMMUNICATION

-Our Warranty-

Our warranty covers all manufacturer defects in regards to products not functioning correctly. Example - Joints in the wood of the product are insecure or wobbly or wood is coming apart or breaking naturally.

What our warranty does not cover: anything that has occurred due to mishandling of furniture, such as damaging the finish, force to the wood causing it to break, or natural tendencies of wood when treated to extreme humidity & temperature changes (Twisting, bowing, warping). Wood is a natural product and we have no control over it moving over time, especially in different temperature and humidity. 

 -PRODUCT VARIATION-

-Distressing: The majority of the furniture we make by hand is ordered with distressing being one of the most important things a customer wants. We do this all by hand, meaning that no two points of distress will look the same. This is normal and to be celebrated, and there will not be any refunds given for the distressing not matching or for the level of distressing not being what was expected by the customer when the order was placed. We do not heavily distress anything unless it is asked for the customer. Please view our photos to get an idea how we distress our furniture before placing the order.

-Stain variation: All wood accepts stain differently. We unfortunately don't have ultimate control over how wood will accept the stain you choose. We do offer different types of wood for many of our products. We cannot guarantee that your product will look exactly like a product on our website or an example that you've shown us. That's part of the beauty of custom furniture though, as there will never be another item made just like yours. There will be no refunds given or rework done for the color of the product being slightly different than expected. With that being said, we strive to always do our very best to match your expectations. 

-COMMUNICATION-

Once an order is made we will provide updates within making the dining set. Updates include: purchasing wood, starting build, updates on build, applying finish, set up for delivery.

-STAIN & PAINT COLORS-

This must be determined at the time the order is placed and if it is something different than our standard options, must be placed in the notes so we know exactly what to do. 

IF YOU WANT TO MAKE CHANGES TO YOUR ORDER

If you want to make changes to your order, we must be notified of these changes within 48 after the order is placed. Otherwise there is a chance we have already begun on your items and it is a waste of material and labor to do something different. We will not grant requests made to an order after the 48 hour mark. 

If you don't see an answer to your question, please contact us for a quick answer.